🚑 Troubleshooting

Resolving Common Issues with Xnect

Installation and Extension Issues

• Problem: I can't install the Xnect extension on Chrome.

  • Possible Causes:

    • Your Chrome browser may not be up - to - date.

    • You may have browser extensions that are conflicting with Xnect.

    • Your Chrome Web Store settings may be restricted.

  • Solutions:

    • Update your Chrome browser to the latest version.

    • Disable other extensions temporarily and try installing Xnect again.

    • Check your Chrome Web Store settings and ensure that you have the necessary permissions to install extensions.

• Problem: The Xnect extension is not working properly after installation.

  • Possible Causes:

    • There may be a conflict with other browser extensions.

    • Your Chrome browser cache and cookies may be causing issues.

    • The Xnect extension may need to be updated.

  • Solutions:

    • Disable other extensions one by one to identify the conflicting extension.

    • Clear your Chrome browser cache and cookies.

    • Check for updates to the Xnect extension in the Chrome Web Store and install the latest version.

Wallet Connection Issues

• Problem: I can't connect my wallet to Xnect.

  • Possible Causes:

    • Your wallet app may not be compatible with Xnect.

    • Your wallet may be locked or require additional authentication.

    • There may be a network issue between your wallet and Xnect.

  • Solutions:

    • Make sure you are using a supported wallet, such as MetaMask or Trust Wallet.

    • Unlock your wallet and complete any necessary authentication steps.

    • Check your internet connection and try refreshing the Xnect page.

• Problem: My wallet balance is not updating correctly in Xnect.

  • Possible Causes:

    • There may be a delay in the blockchain network.

    • Your wallet app may need to be refreshed.

    • There could be an issue with the Xnect system.

  • Solutions:

    • Wait for a few minutes as blockchain transactions can take some time to confirm.

    • Refresh your wallet app to update the balance.

    • If the problem persists, contact our support team through our official Telegram group.

• Problem: I receive errors or no response when clicking "Pay and ask" or "Connect Wallet" in Xnect.

  • Possible Causes:

    • You may be using an unsupported wallet.

    • Conflicting wallet extensions may be interfering with Xnect.

    • An unstable BSC RPC endpoint may be causing connectivity issues.

  • Solutions:

    • Use MetaMask only: Xnect supports MetaMask exclusively. If using another wallet, import your private key into MetaMask and retry.

    • Disable conflicting extensions: Turn off all other wallet extensions in your browser to eliminate interference.

    • Switch to a stable BSC RPC:

      1. Go to Chainlist.org.
      2. Search for "BNB Smart Chain (BSC)."

      3. Add a low-latency RPC endpoint to your MetaMask settings.

      

Payment and Earnings Issues

• Problem: I made a payment, but my question was not submitted.

  • Possible Causes:

    • There may be a network issue during the payment process.

    • The payment amount may be insufficient.

    • There could be a problem with the Xnect smart contract.

  • Solutions:

    • Check your internet connection and try submitting the question again.

    • Ensure that you have set the correct payment amount.

    • If the problem persists, contact our support team for assistance.

• Problem: I haven't received my earnings.

  • Possible Causes:

    • There may be a delay in the blockchain network.

    • Your wallet may not be properly connected.

    • There could be an issue with the earnings calculation.

  • Solutions:

    • Wait for a few hours as blockchain transactions can take time to process.

    • Check your wallet connection in Xnect and ensure it is still active.

    • If the problem continues, contact our support team and provide them with details of your transactions.