> For the complete documentation index, see [llms.txt](https://xnect-me.gitbook.io/xnect.me/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://xnect-me.gitbook.io/xnect.me/community-and-support/troubleshooting.md).

# 🚑 Troubleshooting

**Installation and Extension Issues**

* **Problem: I can't install the Xnect extension on Chrome.**
  * **Possible Causes**:
    * Your Chrome browser may not be up - to - date.
    * You may have browser extensions that are conflicting with Xnect.
    * Your Chrome Web Store settings may be restricted.
  * **Solutions**:
    * Update your Chrome browser to the latest version.
    * Disable other extensions temporarily and try installing Xnect again.
    * Check your Chrome Web Store settings and ensure that you have the necessary permissions to install extensions.
* **Problem: The Xnect extension is not working properly after installation.**
  * **Possible Causes**:
    * There may be a conflict with other browser extensions.
    * Your Chrome browser cache and cookies may be causing issues.
    * The Xnect extension may need to be updated.
  * **Solutions**:
    * Disable other extensions one by one to identify the conflicting extension.
    * Clear your Chrome browser cache and cookies.
    * Check for updates to the Xnect extension in the Chrome Web Store and install the latest version.

## **Wallet Connection Issues**

* **Problem: I can't connect my wallet to Xnect.**
  * **Possible Causes**:
    * Your wallet app may not be compatible with Xnect.
    * Your wallet may be locked or require additional authentication.
    * There may be a network issue between your wallet and Xnect.
  * **Solutions**:
    * Make sure you are using a supported wallet, such as MetaMask or Trust Wallet.
    * Unlock your wallet and complete any necessary authentication steps.
    * Check your internet connection and try refreshing the Xnect page.
* **Problem: My wallet balance is not updating correctly in Xnect.**
  * **Possible Causes**:
    * There may be a delay in the blockchain network.
    * Your wallet app may need to be refreshed.
    * There could be an issue with the Xnect system.
  * **Solutions**:
    * Wait for a few minutes as blockchain transactions can take some time to confirm.
    * Refresh your wallet app to update the balance.
    * If the problem persists, contact our support team through our official Telegram group.
* **Problem: I receive errors or no response when clicking "Pay and ask" or "Connect Wallet" in Xnect.**
  * **Possible Causes**:
    * You may be using an unsupported wallet.
    * Conflicting wallet extensions may be interfering with Xnect.
    * An unstable BSC RPC endpoint may be causing connectivity issues.
  * **Solutions**:
    * Use MetaMask only: Xnect supports MetaMask exclusively. If using another wallet, import your private key into MetaMask and retry.
    * Disable conflicting extensions: Turn off all other wallet extensions in your browser to eliminate interference.
    * Switch to a stable BSC RPC:

      1. Go to [Chainlist.org](https://chainlist.org/).
      2. Search for "BNB Smart Chain (BSC)."
      3. Add a low-latency RPC endpoint to your MetaMask settings.

      <figure><img src="/files/3pd5By50vnN63s8P5Zye" alt=""><figcaption></figcaption></figure>

## **Payment and Earnings Issues**

* **Problem: I made a payment, but my question was not submitted.**
  * **Possible Causes**:
    * There may be a network issue during the payment process.
    * The payment amount may be insufficient.
    * There could be a problem with the Xnect smart contract.
  * **Solutions**:
    * Check your internet connection and try submitting the question again.
    * Ensure that you have set the correct payment amount.
    * If the problem persists, contact our support team for assistance.
* **Problem: I haven't received my earnings.**
  * **Possible Causes**:
    * There may be a delay in the blockchain network.
    * Your wallet may not be properly connected.
    * There could be an issue with the earnings calculation.
  * **Solutions**:
    * Wait for a few hours as blockchain transactions can take time to process.
    * Check your wallet connection in Xnect and ensure it is still active.
    * If the problem continues, contact our support team and provide them with details of your transactions.